Refund policy

This policy explains how IROVANA, a brand operated by WETABI LIMITED, handles returns, exchanges, and refunds for customer orders.

Return Eligibility Period

You may request a return or exchange within 30 days of the delivery date.

Requests submitted after this period cannot be accepted.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 30 days of delivery at:

Email: contact@irovana.com

Please include:

  • Your order number

  • The reason for the return or exchange

Our support team will respond with instructions and the return address within one business day.

Return Conditions

Returned items must meet the following conditions to be eligible for a refund or exchange:

  • Returned within 30 days of delivery

  • Clean, unused, and in resellable condition

  • Include original packaging where reasonably possible

Items that show signs of wear, damage, or missing components may not qualify for a full refund.

Faulty, Damaged, or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us immediately.

In these cases:

  • We will cover return shipping costs

  • A replacement or full refund will be provided, based on your preference

Change of Mind Returns

If you are returning an item for personal reasons (such as a change of mind or ordering the wrong item):

  • The item must meet the return conditions listed above

  • Return shipping costs are the customer’s responsibility

Original shipping fees are non-refundable for change-of-mind returns.

Hygiene & Personal Use Items

For hygiene and safety reasons, certain personal-use or beauty tools may not be eligible for return once used.

If such an item is defective or damaged upon arrival, it remains fully covered under this policy and qualifies for a replacement or refund.

Exchanges

You may request an exchange within 30 days of delivery.

  • If the exchange is due to a fault, damage, or incorrect item, we cover return shipping

  • If the exchange is requested for personal reasons, return shipping costs are the customer’s responsibility

If the requested replacement is unavailable, a refund will be issued instead.

Refunds

Once a returned item is received and inspected, refunds are processed within 7 business days.

Refunds are issued:

  • To the original payment method

  • In the original purchase currency

You will receive a confirmation email once the refund has been processed.

No restocking fees are applied.

Partial Refunds

In some cases, a partial refund may be offered if:

  • The item shows minor signs of use

  • You prefer to keep the item despite a minor issue

This will always be communicated clearly before processing.

Shipping Delays & Lost Parcels

If your order is delayed or appears lost in transit, please contact us.

Depending on the situation, we will offer:

  • A replacement shipment, or

  • A full refund

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Company Name: WETABI LIMITED

Company Number: 78839621

Business Name: Irovana

Business Address: CAMELPAINT BLDG BLK 2, 62 HOI YUEN RD,
KWUN TONG, HONG KONG

Email: contact@irovana.com

Phone: +852 6934 6678

Business Hours: Monday–Saturday, 9:00–18:00 (UTC+8)