Billing Terms & Conditions

These Billing Terms & Conditions explain how payments are processed for purchases made through the IROVANA online store and outline the accepted payment methods, currencies, and billing practices applicable to all transactions.

Payment Processing

All payments on the IROVANA website are processed securely through Stripe, our authorized payment service provider.

By completing a purchase, you authorize IROVANA and Stripe to charge the total amount shown at checkout to your selected payment method. Stripe processes payments in accordance with industry-leading security standards and applicable financial regulations.

IROVANA does not store or have access to your full payment card details at any time.

Accepted Payment Methods

We currently accept the following payment methods, subject to availability by region:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

Payment method availability may vary depending on your country, device, or issuing bank.

Currency and Exchange Rates

Prices displayed on our website are shown in your local currency when supported, based on your location or selected preferences.

If your local currency is not supported at checkout, the transaction will be processed in United States Dollars (USD). In such cases, your bank or card issuer may apply a currency conversion fee.

IROVANA does not control exchange rates or any additional fees charged by your financial institution.

Taxes, Duties and Additional Charges

All prices displayed on the IROVANA website represent the final product price.

  • We do not add hidden fees at checkout.

  • No additional charges are requested after payment is completed.

In rare cases, local customs authorities may apply import duties or taxes depending on your country’s regulations. If this occurs, IROVANA will assist and cover these charges on your behalf to ensure smooth delivery and avoid inconvenience.

Order Confirmation

After completing your purchase, you will receive an automatic order confirmation email containing:

  • Order number

  • Items purchased

  • Payment amount

  • Shipping details

If you do not receive an order confirmation within 24 hours, please contact us at contact@irovana.com so we can verify your order.

Billing Accuracy and Order Verification

You agree to provide accurate, complete, and up-to-date billing and contact information when placing an order.

IROVANA reserves the right to review, refuse, or cancel any order if we suspect:

  • Fraudulent activity

  • Unauthorized payment use

  • Incomplete or incorrect billing information

If an order is canceled before dispatch, any pending charges will be automatically reversed.

Refunds and Charge Disputes

Refunds are handled in accordance with our Returns & Refunds Policy.

Approved refunds are issued:

  • To the original payment method

  • In the original transaction currency

  • Within the stated processing timeframe after return approval

If you believe a billing error or unauthorized transaction has occurred, please contact our customer support team immediately so we can resolve the issue promptly.

Secure Transactions

All payments processed through Stripe are encrypted using SSL (Secure Socket Layer) technology and comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

IROVANA does not store payment card numbers, security codes, or sensitive financial data.

Contact Information

For any billing, payment, or refund-related questions, please contact us:

Company Name: WETABI LIMITED

Company Number: 78839621

Business Name: Irovana

Business Address: CAMELPAINT BLDG BLK 2, 62 HOI YUEN RD,
KWUN TONG, HONG KONG

Email: contact@irovana.com

Phone: +852 6934 6678

Business Hours: Monday–Saturday, 9:00–18:00 (UTC+8)